This Shipping Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://nonagondesigns.com/policies/terms-of-service.

Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place.

Shipping Options

USPS Ground 3-7 days $6 - $20

All times and dates given for delivery of the products are given in good faith but are estimates only.

International Shipping

We offer worldwide shipping. Free shipping is not valid on international orders. Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

What happens if my order is delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

Contact us about our policy

If you have any further questions or comments, you may contact us through our online contact form: https://nonagondesigns.com/pages/contact

At Nonagon Designs, we are committed to ensuring your complete satisfaction with your purchase of our products. To provide you with the best possible shopping experience, we have established the following 15-Day Return Policy for Nonagon Designs products. Please carefully review these terms before making a return request.

Return Time Frame

You have 15 days from the date of delivery to initiate a return for your Nonagon Designs product. Returns requested beyond this timeframe will not be accepted.

Condition of Returns

We only accept returns for Nonagon Designs products that meet the following conditions:

1. The product must be in the same condition as when it was originally received by the customer, free from additional damage, scratches, or signs of wear and tear.
2. Proof of purchase, such as a valid order number or receipt, must be provided.

Return Requirements

To initiate a return, please follow these steps:

1. Contact our Customer Support team within the 15-day return period through the Contact Us page.
2. Pack the product securely - preferably in its original packaging to reduce waste.
3. Once the return is processed we will email you a return label. Attach the label to the packaging and drop off at the appropriate shipping location.

Refund or In-Store Credit

Upon receiving and inspecting the returned product, Nonagon Designs will offer you the choice of either:

1. A refund to the original payment method used for the purchase. Please allow 15 business days for the refund to be processed.
2. In-store credit that can be used towards future Nonagon Designs purchases. The in-store credit will be issued in the form of a digital voucher and will be valid for 12 months from the date of issue.

Exceptions

Please note that this return policy does not apply to the following situations:

1. Products damaged due to misuse, neglect, or accidental damage.
2. Products that do not meet the specified return conditions outlined above.

Nonagon Designs reserves the right to refuse returns that do not meet these criteria.

Contact Us 

If you have any questions or need assistance with your return, please contact our Customer Support team at Contact Us We are here to help!

By making a purchase from Nonagon Designs, you acknowledge and agree to abide by the terms and conditions of this 15-Day Return Policy. We value your business and strive to provide you with exceptional products and service. Thank you for choosing Nonagon Designs!